Made-to-order products
Because each product is custom-printed for your specific order, we cannot accept returns or offer refunds for buyer’s remorse, a change of mind, or an incorrect size or option chosen at checkout. Please double-check your design, size, and selections before you pay.
When we’ll replace or refund
We will gladly replace the item free of charge, or refund you, if it arrives:
- Defective — a manufacturing flaw such as misprint, peeling, or a material defect.
- Damaged — harmed in transit.
- Wrong — you received the wrong item, size, or design from what your order specified.
How to make a claim
Email support@generatedgoods.com within 30 days of delivery with:
- Your order number,
- A short description of the problem, and
- A clear photo of the item showing the defect or damage.
Once we confirm the issue we’ll arrange a free replacement or a refund — your choice. You won’t need to ship the defective item back unless we specifically ask.
Refund timing
Approved refunds are issued to your original payment method via Stripe. A full refund includes the sales tax you were charged, so you get back exactly what you paid. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank.
Cancellations
Orders go to our print partner automatically, so the window to cancel is short — usually about an hour after checkout. Email us right away if you need to cancel and we’ll do our best. Once an item has gone into production we can’t stop it, because it is being printed just for you.
Lost or delayed packages
If your tracking shows a package as lost, or it’s significantly overdue, contact us and we’ll work with the carrier and our print partner to make it right.
Questions
We want you to love what you ordered. If anything is wrong, email support@generatedgoods.com and we’ll take care of you.